Privacy and cookie notice

Contact and visit requests

When you contact us, we use your name, email address, subject and message to respond. Our legal basis is our legitimate interest in handling correspondence. If you ask about a service or purchase, we process your data to take the pre-contractual steps you request.

To handle a visit request, we store your name, email address and group size. We also record your phone number, selected experience, preferred date and message if you provide them. Our legal basis is taking pre-contractual steps at your request. We need the required fields to handle your request. You can leave the other fields blank.

To protect our forms against abuse, the website may temporarily use your IP address to limit repeated submissions. Our legal basis is our legitimate interest in keeping the site secure. We determine how long to keep request data based on the time needed to handle the request and any legal duties or need to deal with a dispute.

StayTunied

If you sign up for the StayTunied newsletter, we record your email address, your name if you provide it, your language and details that document your choice, such as when and where you gave consent. We use this data to manage your subscription and send you the newsletter. Our legal basis is your consent. The option to sign up on the contact and visit forms is separate from your request and optional.

Your subscription stays active until you withdraw consent. You can unsubscribe by writing to the address above. After withdrawal, we may keep the information needed to document and respect your choice.

Who processes the data

The data is available to the Tunia team members who handle requests and the providers we use to host the website and manage communications. Messages from the contact form are delivered to our inbox through Google Workspace. For StayTunied, we use Shopify to synchronise subscriptions and send the newsletter. If you enable analytics, Google receives the browsing data described below.

Some providers may process data outside the European Economic Area. Any transfers are subject to the requirements of Chapter V of the GDPR, such as an adequacy decision or applicable standard contractual clauses. You can contact us for details and a copy of the relevant safeguards.

If you continue to shop.tunia.it, the shop’s privacy notice covers the store, purchases and payments.

Browser preferences and Google Analytics

Your browser can store your chosen theme and your analytics preference. Your analytics choice is remembered for six months. These technical preferences are used to apply your choices as you browse.

When the service is enabled on www.tunia.it, Google Analytics 4 starts only if you accept analytics. We use the resulting statistics to understand which pages people visit and improve the website. Google may receive information about pages visited, navigation and your browser or device, and use _ga and _ga_<ID> cookies to distinguish users and sessions. Form data is handled separately.

Google Analytics cookies generally have a default lifetime of two years, subject to browser and service settings. How long user- and event-level data is kept depends on the Analytics property settings. Our legal basis for analytics is your consent. You can decline in the banner and change or withdraw your choice using Cookie preferences at the bottom of the page. The site and its forms are available whichever option you choose.

Your rights

You can contact us to request access to, correction or deletion of your data, restriction of processing and, where applicable, data portability. You can object to processing based on legitimate interests and withdraw consent at any time. Withdrawal does not affect the lawfulness of earlier processing. You can also lodge a complaint with the Italian Data Protection Authority or the competent supervisory authority.